Service Manager

Job description:

Are you a customer service-oriented individual with a technical aptitude and experience in the medium/heavy duty truck, automotive industry?

If so, then apply for the position of Service Manager with Altruck International Truck Centres' Burlington location today!

Summary

As a Service Manager, you will be responsible for managing an efficient and profitable service department through productive staffing, customer retention, technician training and quality workmanship while improving productivity and reducing costs in order to meet objectives.

What makes you a great fit:
 

• Minimum 7 years of technical experience in the medium/heavy-duty truck industry
• 1-3 years of Dealership experience is preferred.
• Must be customer-sensitive and able to listen, understand and communicate professionally with all customers, both external and internal
• A strong business acumen and integrity
• Maintains a high degree of product and technical knowledge
• Proven ability to execute day-to-day functions
• A team player with a strong sense of commitment to the customer
• Able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand
• Proven leadership in directing a team for ongoing success
• Able to accept and react to change and lead others in a similar positive direction
• Superior problem-solving skills to achieve a win-win solution
• Able to understand, communicate, and evaluate all vendor and international warranty guidelines
• Proficient with Microsoft Office products
• Valid G class drivers license

What you'll do:
 

• Ensure that service team members are performing their duties as outlined in the appropriate job descriptions
• Conduct yearly performance reviews with all service team members
• Able to develop and follow action plans for department profitability and maintain customer enthusiasm
• Lead, motivate and train team members in Service Department operations
• Able to interpret and forecast financial reports
• Review tech working/billed hours and department sales reports daily
• Review service department CSI information monthly to ensure customer contact and response if required
• Review the over 15 days warranty debits with Warranty Administrator to ensure follow up and payment
• Review open repair orders over 3 days with Service Advisors to ensure follow up and closure
• Keep abreast of all federal, provincial and local regulations that affect service operations, and ensure compliance with all OEM and vendor policies and warranty procedures
• Seek out and securing new service business
• Investigate the progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness
• Provide current manufacturers' vendor training courses for Technicians and service team members
• Ensure that current and required tools are purchased as necessary
• Hold monthly staff and Technician meetings
• Interview potential Service Department employees
• Maintain a minimum of 4-star Diamond Edge Rating for the location
• Take a lead role in the Health and Safety Committee for their respective branch
• Other duties as assigned

What you'll love about us:
 

• We've been in business since 1977 and we're still growing!
• We offer a defined contribution pension plan with company matching.
• We provide a low-cost health and dental benefits program.
• We offer professional development and training programs.
• We offer perks such as pizza lunches, holiday lunches, BBQ's and a paid day off to be used during the Christmas holidays.
• We're family owned - when you're a part of the Altruck team, you're a part of a family.

Working Conditions
The Service Manager will work at a desk in an office which is situated in the Service Department area. They may be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and non-hazardous materials. The Service Manager will crawl under vehicles and get in and out of vehicles to inspect the work completed. They will move about the service area to work with the Service Advisors, Technicians and Apprentices.

Altruck is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs. Any accommodation requests can be made by contacting 519-821-0070. At Altruck, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Altruck is proud to be an equal opportunity workplace.

We thank all applicants for expressing their interest, however, only those qualifying for an interview will be contacted.

Job Type: Full-time