Service Advisor

Job title: Service Advisor

Your path to a prestigious career.

Job description:

Being a Technical Advisor at Park Avenue Volkswagen is about more than just gathering information about vehicles; it's about building trust with customers and ensuring that their maintenance and repair needs are fully understood and met. Reporting to the Service Manager, you will play a key role as the interface between the customer and the workshop, ensuring a smooth and professional service experience. At Park Avenue Volkswagen, we offer you an environment where every interaction counts.

Benefits of Park Avenue Volkswagen—your avenue to benefits worthy of the best in your profession:

- A work environment focused on innovation and excellence;
- The opportunity to work with a renowned brand and grow within a passionate team;
- Opportunities for professional development and advancement;
- A collaborative work atmosphere where the customer is at the center of everything;
- Ongoing training to strengthen your technical and interpersonal skills.

Description of daily tasks - your responsibilities, your path to success:

- Warmly welcome customers upon their arrival and gather information about their vehicle;
- Build a relationship of trust by identifying the customer's needs and interpreting the information gathered to pass on to the technician;
- Explain the work performed and the associated costs clearly and accurately;
- Accurately record the details of the vehicle's problems on the repair order;
- Advise customers on how to care for their vehicle and the importance of regular maintenance, according to the manufacturer's recommendations;
- Inform customers about promotions and services offered by the dealership;
- Take the customer for a test drive, if necessary, to confirm the problems or refer them to a technician;
- Make appointments for maintenance services and prepare detailed cost estimates;
- Establish the method of payment and obtain credit approval if necessary;
- Work with the workshop foreman to plan the work to be done;
- Communicate any changes in maintenance to customers;
- Present yourself professionally and perform other duties as required by management.

The ideal candidate:

- Excellent ability to communicate with tact and diplomacy;
- Bilingual in French and English, both spoken and written;
- Previous experience in customer service;
- Basic knowledge of the automotive industry.

Park Avenue Volkswagen: YOUR career path:

At Park Avenue Volkswagen, we offer you much more than a job; we offer you a career where you can grow in a stimulating, innovative, and customer-focused environment. Join our team and help provide an exceptional service experience, true to Volkswagen standards.

Equity policy:

Park Avenue Volkswagen is committed to equal opportunity employment. We therefore encourage women, Indigenous peoples, visible and ethnic minorities, and people with disabilities to apply.

Send your resume via Auto-jobs.ca.