Service Advisor

Serivce Advisor
New Chevrolet, Buick, and GMC vehicles dealership.

Job summary:

Reporting to the Service Manager, the Service Advisor acts as the primary liaison between customers and the service department. They welcome customers, analyze their needs, prepare work orders, and provide comprehensive follow-up on repairs and maintenance for Chevrolet, Buick, and GMC vehicles, while delivering an exceptional customer experience.

Main responsibilities:

    • Welcome customers to the service department in a professional manner;
    • Listen to and analyze mechanical or maintenance needs;
    • Open accurate and detailed work orders;
    • Explain recommended work and obtain customer authorization;
    • Follow up on diagnostics with technicians;
    • Suggest preventive maintenance according to manufacturer recommendations;
    • Manage warranties and recall programs;
    • Maintain a high customer satisfaction rate (CSI);
    • Schedule appointments and manage the schedule efficiently;
    • Follow up by phone and ensure vehicle delivery;
    • Collaborate with the parts and sales departments;
    • Achieve the service department's performance objectives.

Required skills:

    • Excellent customer service skills;
    • Good mechanical knowledge (major asset);
    • Ability to explain technical information in layman's terms;
    • Organization and priority management;
    • Comfortable with computer systems (DMS, manufacturer software);
    • Sales skills and results-oriented;
    • Team spirit and professionalism;
    • Stress resistance;
    • Bilingualism (an asset).

Qualifications:

    • Experience in a similar position (ideally in a car dealership);
    • Knowledge of Chevrolet, Buick, and GMC products (an asset);
    • Experience in warranty management (an asset);
    • Valid driver's license.

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