Bilingual (English & French) Customer Service Representative

Job Description

We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford of Canada's operations include a national headquarters, three vehicle assembly and engine manufacturing plants, three parts distribution centers, and three Connectivity and Innovation centers. Ford employs approximately 7,000 people in Canada, while an additional 18,000 people are employees in the more than 400 Ford and Ford-Lincoln dealerships across the country. For more information, please visit www.ford.ca.

The Paris Parts Distribution Center (PDC) is one of three Canadian PDCs that receives and distributes thousands of automotive service parts to our dealers across Canada, and is an integral part of the Ford Motor Company organization. If you have the drive and want the excitement of a challenging career opportunity.

Responsibilities

What you'll do...

The primary responsibilities for this position include but are not limited to:

The general duties of this position include: responding to and resolving parts and service field inquiries from dealership and Company representatives; responding to unit down website requests and issues; providing modifications and/or substitutions of parts in order to expedite vehicle repairs and service; performing cataloguing duties and assisting in ordering parts commodities directly from manufacturers or assembly plants. Other specific duties include:
 

• Refer orders, provide promise dates, process back orders including the manual entry of orders into U.S. and Canadian ordering systems as required.
• Facilitate and assist in the redirection of parts including cross-dock and emergency orders.
• Answer and respond to Dealer parts and service needs via telephone, and online systems including email.

Qualifications

You'll have...

Education
 

• College diploma or equivalent is required. (Successful candidates will be required to provide proof of diploma/degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required).

Experience
 

• At least 3 years of experience in a Customer Service or related role.
• Successful candidate must be fully fluent (read, write, and speak) in French and English.
• Excellent PC skills including Microsoft Office (Word/Excel/Outlook).

Even better, you may have...

Education
 

• Bachelors degree is preferred.

Experience 
 

• Proprietary system exposure.
• General knowledge of parts numbering systems, and dealership parts order procedures is an asset.
• Role model as we continue to cultivate a culture that is aligned with delivering sustainable and competitive business results.
• Demonstrated ability to perform independently to analyze and resolve technical parts issues.
• Capacity to work collaboratively in a team-based environment.

This posting is for an existing vacancy within our team.

The expected monthly salary for this Ford of Canada position is $7,587.00 - $8,651.00 per month.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford of Canada Team, we encourage you to apply!

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit application.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

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