BDC Manager – Service Appointment Coordinator (Bilingual FR/EN)

We are currently looking for a dynamic BDC Manager to support our service department by managing client appointments and communications.

Key Responsibilities:

- Answer inbound calls and online inquiries;
- Schedule and confirm service appointments;
- Perform customer follow-ups via phone, email, and SMS;
- Work closely with Service Advisors and the service team;
- Maintain high customer experience standards;
- Use CRM tools and internal software to manage leads and appointments.

Profile & Requirements:

- Fully bilingual in French and English (spoken and written);
- Strong communication and customer service skills;
- Comfortable with technology and able to learn new software quickly;
- Organized with strong follow-up discipline;
- Automotive or BDC experience is an asset.

Schedule:

- Monday to Thursday: 7:30 AM to 4:30 PM;
- Friday: 7:30 AM to 1:30 PM.

What We Offer:

- Dynamic work environment;
- Growth opportunities;
- Ongoing training;
- Competitive compensation based on experience.

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