Service Advisor - Laval

Mazda de Laval is currently looking for someone who is passionate about customer service and automobiles, and who is ready to provide our customers with a unique experience!

Responsibilities:

As a Service Advisor, the person will be responsible for:

- Greet customers and gather the necessary information to determine the repair and maintenance needs of their vehicles;
- Produce repair cost estimates and present clear and transparent quotes;
- Sell maintenance services according to customer needs while ensuring quality customer service;
- Obtain customer authorization to perform services;
- Open and close work orders;
- Create and manage service orders in our dealership management system;
- Coordinate workflow with technicians and the parts department;
- Communicate service progress to customers, manage their expectations, and make adjustments as necessary;
- Schedule appointments;
- Provide excellent customer service;
- Maintain a clean, safe, and organized service area;
- Comply with Mazda standards and dealership policies.

Requirements:

- Minimum of 1 year of experience as an automotive Service Advisor;
- Strong customer service and communication skills;
- Ability to translate technical information into clear language for customers;
- Bilingualism in order to communicate with English-speaking customers and respond appropriately to their needs;
- Proficiency in dealership service and order processing software (Serti an asset);
- Ability to collaborate with multiple teams;
- Sales skills;
- Excellent organizational skills, attention to detail, and ability to multitask in a dynamic environment.

Benefits:

- Continuing education;
- Group insurance plan;
- Dental insurance;
- Insurance for medical and paramedical expenses;
- Employee discounts;
- Employee assistance program;
- Social activities;
- Long-service recognition gifts;
- Talent referral program;
- Telemedicine;
- On-site parking;
- Manager who listens;
- Dynamic team;
- Travel insurance.

Notes:

- Telemedicine: ability to reach a healthcare professional 24 hours a day;
- A welcoming, stimulating, dynamic, and collaborative work environment;
- Support to help you achieve your goals;
- Opportunities for advancement within the company or within our group of dealerships;
- Employee awards in the sales, parts, and service departments at all of our group dealerships.

Schedule:

- Monday to Thursday, 6:45 a.m. to 4:30 p.m.;
- Friday, 6:45 a.m. to 11:30 a.m.

Salary: up to $80,000 per year based on your performance.

Interested in the position we're offering? Apply directly online via Auto-jobs.ca! Only selected candidates will be contacted.

Internal reference: 33001.