Parts and Service Manager

Do you want to be part of a company that will treat you like family and, above all, enjoy your work? Look no further, you've come to the right place! Here at CARTIER L’emballage optimisé, respect, self-fulfillment, and teamwork are our priorities.

WHAT YOU'RE LOOKING FOR AND WHAT WE HAVE:

    • A comprehensive onboarding program starting on your first day at CARTIER. We won't leave you warming the bench: you are just as valuable as the rest of the team.
    • A real work-life balance.
    • Insurance and RRSPs with employer contributions. We support you in your present and your future.
    • Access to a telemedicine platform and an employee assistance program. Your mental health is important to us!
    • Reimbursement for computer equipment and tuition fees: when we say that your personal development is important to us, we mean it.
    • Flexible schedule/sick days.
    • A fully equipped cafeteria with a pool table and jukebox, enough to remind you of your college years or discover those of your parents!
    • A fully equipped gym AND one hour of paid gym time during office hours: in other words, time for you, your health, and your well-being.
    • BBQs, happy hours, half-day sports activities, recognition of years of service, etc.: working is good, but having fun while you work is even better!
    • Free electric charging stations and other practical tools to encourage you to take up the eco-responsibility challenge with us.

Location: St-Césaire (Where is that? It's 25 minutes from Granby and 35 minutes from St-Hubert);
Schedule: Daytime hours, Monday to Friday from 8 a.m. to 4:30 p.m.;
Salary: Starting at $70,000/year and up, depending on experience.

ROLE AND RESPONSIBILITIES:

    • Assist the technical service manager with various responsibilities to ensure the smooth operation of his unit;
    • Assist the technical service advisor in his various duties.

Customer relations:

    • Follow up until the customer is satisfied;
    • Negotiate win-win agreements with customers;
    • Promote and sell preventive maintenance offers and equipment rentals, and coordinate their planning and execution.
    • Manage warranties on parts and equipment.
    • Provide technical support to colleagues (sales force, customer service, electromechanics) by answering their questions, searching for documentation, etc.

Procurement:

    • Search for parts, tools, and/or information from suppliers, based on customer needs or requests from the technical service team.

Inventory and warehouse management:

    • Manage parts inventory to ensure optimal inventory levels;
    • Transfer and adjust parts in inventory and keep the necessary documents to control transactions;
    • Keep the parts warehouse clean and safe, and ensure parts are identified to make picking them up quick and easy;
    • Create product codes and ensure product code tracking and compliance.
    • Manage parts warranties with suppliers.
    • Prepare for and participate in annual departmental inventories.

Administration:

    • Manage and supervise electromechanics.
    • Conduct performance evaluations.
    • Set objectives.
    • Conduct salary reviews.
    • Ensure compliance with rules and policies.
    • Implement and enforce work procedures to ensure the quality of service provided.
    • Collect, verify, and process the necessary administrative documents to produce statistical reports.
    • Be able to prepare work orders and perform billing.

DESIRED PROFILE:

    • 5 years of experience in mechanics and customer service;
    • Comfortable working in a computerized environment (SIM, Internet, Outlook, etc.);
    • Valid Class 5 driver's licence;
    • Thorough knowledge of and ability to work in accordance with health and safety standards and rules;
    • Professional leadership: ability to influence positively;
    • Demonstrated ability to coordinate, empower, and motivate a team;
    • Demonstrated analytical skills and sound judgment in problem solving;
    • Negotiation skills;
    • Professional conduct in all circumstances;
    • Understand the company's issues and needs;
    • Be customer-oriented;
    • Be bilingual (spoken and written).

Bilingualism in spoken and written English is required for this position. Knowledge of English is necessary in order to communicate on a weekly basis with our English-speaking customers and suppliers, as well as with our sister company.

Would you like to be part of a company where we are considered family and where work = pleasure? Look no further, you've come to the right place!

Here at CARTIER, optimized packaging, respect, self-fulfillment, and teamwork are our priorities. Don't wait any longer! Send your resume via Auto-jobs.ca.

    • DVS in electromechanics or equivalent experience.