Delivery Coordinator

Saint-Jean Hyundai is looking for a Delivery Coordinator to ensure a flawless customer experience at the most important moment: vehicle delivery.

This position is ideal for someone who is customer service-oriented, organized, and comfortable working with people.

The role:

As a Delivery Coordinator, you will be responsible for assisting customers as they take possession of their new vehicle and ensuring that everything is clear, smooth, and professional.

Your responsibilities will include:

- Explaining how the vehicle works to new owners during delivery;
- Ensuring that all documents are signed and explaining them clearly and transparently;
- Presenting the main features, options, and technologies;
- Ensuring that the delivery process is positive and structured;
- Assisting customers with the CSI process;
- Introducing customers to the service department and scheduling their first appointment;
- Inviting customers to leave a Google review at the appropriate time;
- Collaborating with the sales team to ensure a consistent customer experience;
- Follow-up call after 48 hours.

Required profile:

- Excellent customer service skills;
- Ability to communicate and explain clearly;
- Organized, structured, and reliable;
- Professional and positive attitude.

Conditions:

- Full-time position;
- Schedule: days and evenings, variable depending on scheduled deliveries;
- Full-time, permanent position;
- Compensation based on experience and monthly bonus;
- Group insurance;
- Paid time off;
- Company events;
- Employee assistance program;
- Discounts;
- Onsite parking.

Job location: on-site.

Interested candidates are invited to submit their application via Auto-jobs.ca. All applications will be treated professionally.