Service Manager

Our dealership is currently looking for a passionate, motivating, and results-oriented Service Manager who can support a team while ensuring effective and structured management of the department.

The ideal candidate will stand out for their leadership skills, organizational abilities, and capacity to optimize operational performance while maintaining a high level of customer satisfaction.
Under the supervision of senior management, the service manager will be responsible for:

- Working with management to define the service department's objectives and ensure they are achieved;
- Clearly communicating departmental objectives and analyzing performance indicators (KPIs);
- Preparing, managing, and optimizing the annual operating budget for the after-sales service department;
- Rigorously controlling expenses according to established guidelines;
- Maintaining strong relationships with the manufacturer, regional managers, and support teams;
- Ensuring adequate staffing according to customer traffic and operational needs;
- Maximizing technician productivity in collaboration with the foreman and workshop manager;
- Ensure rigorous follow-up on the completion of work orders and allocated time;
- Supervise claims to the manufacturer and ensure their compliance;
- Maintain a high level of repair quality and reduce returns to the workshop;
- Ensure the maintenance, cleanliness, and optimization of work areas and the customer waiting room;
- Stay abreast of new equipment and tools, and recommend required investments;
- Hire, train, motivate, and support after-sales service teams;
- Follow up on technical training and achieve the manufacturer's training objectives;
- Conduct regular performance evaluations with your team members;
- Implement continuous improvement processes to maintain a high level of customer satisfaction (CSI).
- Develop lasting customer relationships and promote loyalty.
- Ensure that each customer is greeted promptly and receives a clear estimate of costs and timelines.
- Handle certain customer complaints with tact and professionalism.
- Ensure health and safety in the workplace.
- Supervise the courtesy car, reception, technical advisor, and valet departments;
- Maintain discipline and apply the measures required in accordance with current policies;
- Perform any other related tasks as required by management.

Requirements:

- Fluency in French and English (spoken and written);
- Minimum of 5 years of experience in the automotive field
- Excellent management and organizational skills;
- Motivational leadership and ability to positively influence teams;
- Strong business acumen and results-oriented;
- Independence, initiative, and thoroughness;
- Excellent interpersonal skills, diplomacy, and customer service skills.

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