Retention Manager - London Honda

Join the ride!

Position: Sales Manager
Dealership: London Honda
Location: London, ON
Classification: Full-Time, Immediate Hire

London Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. 

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable-and we love it.

Your area of focus.

We are seeking for a highly motivated Lease Retention Manager to join our team! The successful candidate will be responsible for managing the Retention program (Lease/Finance/Cash) to ensure the highest possible customer retention rate. You will be responsible for building and maintaining relationships with customers who are coming to the end of their lease or finance term, educating them on the benefits of leasing, and guiding them through the process of renewing or upgrading their vehicle needs.

If you are passionate about delivering exceptional customer service and enjoy building relationships with customers, then we encourage you to apply for this exciting opportunity as a Retention Manager.

What drives your day-to-day?
 

• Develop and implement Retention strategies to maximize customer retention rates
• Manage the lease/finance/cash purchase renewal process from start to finish
• Contact customers whose contracts are coming to an end to discuss renewal options and benefits
• Educate customers on the benefits of leasing and the latest vehicle technology
• Work closely with the sales team to identify potential upgrade options for customers
• Ensure all Retention activities are compliant with dealership policies and legal requirements
• Maintain accurate customer records and track Retention metrics
• Participate in training and development opportunities to stay current with the latest trends and technology in the automotive industry

What are the must-haves...
 

• Bachelor's degree in business, marketing, or a related field
• 3+ years of experience in automotive sales or lease retention management
• Strong customer service and communication skills
• Ability to build and maintain relationships with customers
• Knowledge of lease agreements, finance, and insurance products
• Proficient in Microsoft Office and customer management software
• Ability to work independently and as part of a team
• Valid driver's license and clean driving record

The Perks.

 

• Competitive Compensation and Benefits Package
  • Employee Vehicle Purchase & Service Plans
  • Employee and Family Assistance Programs
  • Company-wide appreciation events and contests throughout the calendar year
  • Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. 

Can you picture yourself here already?

We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you're a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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