Follow-up and Renewal Attendant

Follow-up and Renewal Attendant
Mazda Val-David | Laurentians

About us:

Mazda Val-David is a dealership known for its customer service, attention to detail, and human approach. We place customer relations at the heart of our priorities and are looking for an organized, persuasive, and comfortable on the phone person to join our team.

Job description:

The Follow-up and Renewal Attendant plays a key role in building customer loyalty. You will be responsible for contacting our customers to schedule renewals, vehicle repurchases, and various strategic follow-ups for the service department.

Main responsibilities:

    • Contact customers at the end of their lease or financing term or according to the contact schedule for vehicle renewal.
    • Follow up with customers who have not made a purchase;
    • Invite customers to dealership events;
    • Confirm certain appointments (sales and service);
    • Confirm service appointments to find out if the customer wants their vehicle evaluated during their visit;
    • Contact customers from Marketplace to find out if we can buy back their vehicle;
    • Schedule appointments for vehicle evaluations.
    • Ensure rigorous follow-up in the CRM.
    • Work in collaboration with the sales team and management.

Required profile:

    • Very comfortable on the phone.
    • Excellent communication and persuasion skills.
    • Structured, organized, and autonomous.
    • Comfortable with computers and CRM.
    • Ability to manage multiple files simultaneously;
    • Positive, professional, and results-oriented attitude;
    • Experience in BDC, customer service, or sales (an asset);
    • Knowledge of the automotive industry (an asset).

What we offer:

    • Competitive salary + performance bonus;
    • Stable full-time position: one evening until 7 p.m. and you finish at 2 p.m. on Fridays;
    • Professional and structured work environment;
    • Training and support;
    • Dynamic and respectful team;
    • Opportunities for advancement within the dealership.

Send your resume via Auto-jobs.ca.