Service Advisor

Roulottes Desjardins Inc. is a family business that has been recognized for nearly 60 years for its expertise in recreational vehicles (RVs), personalized customer service, and commitment to customer satisfaction. The company supports its customers in their RV purchases, maintenance, and unforgettable adventures.

Your role:

Under the Service Manager's supervision, you will be the main point of contact between customers and the mechanical workshop. You will help provide an exceptional customer experience, coordinate service work, and ensure smooth communication between customers, technicians, and the parts team.

Main responsibilities:

    • Greet customers and answer phone calls and emails;
    • Analyze customer needs and accurately document reported issues on work orders;
    • Prepare estimates of time and parts required and obtain customer approval;
    • Schedule work in the workshop according to estimated time and parts availability;
    • Distribute work orders to technicians and monitor progress on a daily basis;
    • Coordinate customer arrivals and departures at the service department;
    • Receive new recreational vehicles (RVs) from the manufacturer as well as used RVs from customers;
    • Complete the required forms, including DAFs (Dealer Acceptance Forms);
    • Ensure work orders are closed once repairs are completed, in accordance with company procedures;
    • Obtain customer payments in accordance with internal policies;
    • Coordinate the preparation, inspection, and delivery of vehicles upon sale;
    • Maintain clear and professional communication between customers, technicians, and other departments;
    • Contribute to providing a positive customer experience that is structured and consistent with company quality standards.

Desired profile:

We are looking for someone with an excellent service attitude and strong organizational skills, capable of managing multiple files efficiently while providing a positive customer experience.

Profile assets:

    • Customer service skills and professionalism;
    • Ability to communicate and work well in a team;
    • Good organizational skills, thoroughness, and autonomy;
    • Ability to anticipate needs and prioritize tasks;
    • Calm and able to handle multiple requests simultaneously.

Requirements:

    • Good computer skills (Office suite, calendar management, email);
    • Experience in customer service or work coordination;
    • Knowledge of mechanics or VR (an asset);
    • Fluent French; English a considerable asset.

Working conditions:

    • Permanent full-time position;
    • Daytime, weekday schedule (8 a.m. to 5 p.m.);
    • Dynamic, service-oriented environment;
    • Salary based on experience;
    • Internal training and coaching opportunities.

Why join Roulottes Desjardins?

    • A well-established family business in the RV industry;
    • A loyal customer base passionate about adventure and the outdoors;
    • A culture focused on service, mutual support, and quality;
    • A workplace located outside of major urban centers, offering easy commutes without traffic congestion.

How to apply:

Send your application to Cindy Sigman via Auto-jobs.ca.

===================================================================
Protection of your personal information:

Alliance ressources humaines is committed to protecting your personal information and ensuring that your rights and our obligations in this regard are respected. By submitting your application, you confirm that you have read and understood our privacy policy, available here: https://www.allianceressourceshumaines.com/politique-de-confidentialite-(1-1)/

Inclusion, diversity, and equity:

Alliance ressources humaines is committed to acting in accordance with the values and principles of inclusion, diversity, and equity.

Initial telephone interview:

Only candidates with a profile compatible with the position will be contacted.