BDC Customer Retention Lead

WANT TO WORK for one of Canada's Best Managed Companies? 

We're seeking a highly motivated and results-driven BDC Customer Retention Lead to join our team at our Mississauga Head Office!

As a key member of our Business Development Center (BDC), you will be responsible for managing and executing customer retention strategies to maximize sales opportunities and build strong relationships with our existing customers. If you have a passion for delivering exceptional customer service, a strong work ethic, and a drive to succeed, we want to hear from you!

Apply to this position if you:

 

• Want to work in an ever-changing market
• Enjoy working in a fast-paced environment where adaptive skills lead to success
• Want to be part of an organization leading the way with analytical leadership and empowerment
• Have no management or leadership experience but have a drive to learn and evolve

Responsibilities:

 

• Manage and execute customer retention strategies to increase sales and customer loyalty
• Analyze customer data and behavior to identify opportunities for growth and retention
• Develop and implement targeted marketing campaigns to re-engage existing customers
• Collaborate with sales teams to ensure seamless handoffs and maximize sales opportunities
• Provide exceptional customer service and support to existing customers
• Track and report on key performance metrics, including customer retention rates and sales growth

Qualifications:

 

• Two (2) years' experience in the Customer Service field.
• Automotive call-centre/BDC experience will be considered an asset
• Experience with CRM Platforms and Retention database tools (e.g. AutoAlert)
• Effective negotiation skills, with the ability to make sound decisions
• Ability to build and maintain rapport with customers
• A passion for customer service
• Positive Can-Do Attitude
• Valid Ontario Driver's License
• Valid OMVIC License required

What We Offer:

 

• Competitive compensation
• Lucrative bonus plan
• Appealing benefits plan
• Employee support and training programs
• Wide array of career growth and advancement opportunities
• Employee discount programs
• Work-life balance

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

ABOUT US

Dilawri Group of Companies represents 83 dealerships nationwide with 23 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a "promote from within culture", training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.