Counter Service Agent – diagnostics and warranty

We are looking for a Counter Service Agent – diagnostics and warranty to join our dynamic team. In this role, you will help customers seeking support with product repairs, returns, and warranty inquiries, while ensuring a positive customer experience. The ideal candidate will have a strong knowledge of the automotive industry and know how to use diagnostic tools.

Responsibilities:

    • Responds to customers at our counter regarding their orders, warranties and repairs.
    • Ship products that are under warranty to the service centers or suppliers.
    • Follow up with service centers or suppliers on product repairs.
    • Document issues and solutions in a knowledge base for future reference.
    • Provide technical support for automotive diagnostic software by phone and email.
    • Troubleshoot and resolve issues using diagnostic tools.
    • Support diagnostic repair & warranty department.

Skills/Knowledge Required

    • Ability to communicate technical concepts clearly to clients.
    • Customer service–oriented, with patience and professionalism.
    • Able to work independently and as part of a team.
    • Strong organizational and time management skills.
    • Strong problem-solving and analytical skills.
    • Knowledge of automotive diagnostic tools (an asset)
    • Bilingual French and English required.

Education and Experience

    • Mechanical background (an asset)
    • 2+ years in customer service, preferably within an automotive service or warehouse/distribution environment.
    • Automotive diagnostics knowledge is highly preferred, as you will support our Tech Support Department (training will be provided)

Send your CV via Auto-jobs.ca.