Service Representative / appointment scheduling / follow-up and customer service

We are looking for a customer service and appointment scheduling Representative.

* The masculine gender is used solely to simplify the text; women are more than welcome!

The incumbent will assist the after-sales service department team in performing customer service and administrative follow-up tasks.

The main duties are listed below, but the incumbent may be assigned other duties:

- Respond to customer appointment requests promptly, courteously, and professionally;
- Take messages for the service team according to instructions;
- Schedule appointments for after-sales service customers and manage the appointment scheduling process with technical advisors;
- Confirm appointments;
- Participate in closing and opening repair orders according to standards;
- Notify your supervisor of any irregularities related to the closing of repair orders;
- Keep and file repair orders, invoices, and other documents. Make a list of missing documents;
- Follow up with service customers;
- Serve customers at the counter and advise them on their vehicle's needs;
- Present yourself in a professional manner;
- Assist with receiving parts orders;
- Assist with distributing parts to technicians;
- Perform other duties as required and as directed by management.

Job type: Full-time.

Benefits:

- Closed on weekends;
- Dental insurance;
- Disability insurance;
- Supplementary health insurance;
- Life insurance;
- Paid vacation;
- Matching RRSP contributions;
- On-site parking;
- Location: In-person.

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