Warranty Advisor - Volkswagen Surrey

We have a great career opportunity for you to join Jim Pattison Volkswagen Surrey as a Warranty Advisor! If you are an administrative and thoughtful individual who strives to achieve excellence in customer satisfaction, this position is for you!

Why join us...
 

• Competitive compensation plans.
• Unlimited opportunities for growth and development.
• Manufacturer training is provided.
• Professional development with various vendors and products.
• State-of-the-art amenities.
• Flexible schedules.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package including: Healthcare, Dentalcare, Life Insurance, AD&D, Global Medical Assistance, Short-Term and Long-Term Disability, and more!
• Amazing colleagues, great working environment, and a team building culture!

A day in the life...

A day in the life of a Warranty Advisor involves a mix of administrative precision and customer service. Reporting to the Fixed Operations Manager, your responsibilities start with accurately coding warranty claims and entering them into the dealership's automated system. You'll process warranty paperwork, ensure proper documentation, and verify criteria required by manufacturers. Throughout the day, you'll work closely with the Parts and Service Departments, maintaining strong relationships while booking and coding warranty and internal repair orders. You'll stay informed about factory recalls and announcements, track claims, and reconcile warranty receivables with the accounting team. Additionally, you'll educate customers on warranty coverage, handle rejected claims, and ensure all service and customer records are up to date. Your attention to detail and commitment to high service standards ensure that customers receive timely and efficient warranty support.

What we look for...
 

• Previous experience in automotive warranty administration or a similar role (preferred).
• Strong knowledge of automotive systems and warranty processes.
• Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds) is an asset.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Ability to work collaboratively in a fast-paced environment. A positive can-do attitude!

More about us...

https://www.jpautogroup.com/dealership/about.htm

https://www.jimpattison.com/about/our-story/

We would like to thank all applicants for their interest in this exciting opportunity; only those selected for an interview will be contacted directly.