Customer Experience Coordinator I

About PFX™

We engineer leading fluid solutions that keep the world moving and we're building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam's Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that's redefining what's possible in fluid technology.

Position: Customer Care Account Specialist

General Summary

This key role is primarily responsible for entering all manual orders, serving as first point of contact for handling customer accounts, accepting, validating and processing orders. In addition, responsible for resolving your customer issues and ensuring customer satisfaction.

The successful candidate will possess strong customer relationship, planning and analytical skills, be self-motivated and work well across functions at all levels within the organization.

Essential Job Functions
 

• Enter all manual orders for the US and Canada
• Monitor weekly EDI orders to include checking inventory and resolving shipping issues to ensure on-time delivery. May involve collaboration with Warehouse, Sales, Demand Planners, and Transportation.
• Investigate & resolve customer complaints and deductions.
• Monitor open orders report to ensure all orders ship & invoice on time
• Provide daily status updates on order execution and schedule adherence
• Fielding customer inquiries regarding product questions, order status, etc.
• Fielding operational emails regarding moving orders, managing inventory, etc.
• Identify opportunities and areas to improve customer satisfaction.

Qualifications
 

• 3-5 Years Customer Service experience in Manufacturing
• Automotive knowledge a plus
• Experience with Big Box Stores, CTC, Walmart, Home Depot an asset.
• Strong computer skills
• EDI experience preferred
• Proficient in Microsoft Word and Excel
• Strong customer focus and relationship building skills
• Excellent verbal and written communication skills
• French reading and writing a must

This position is hybrid and requires the candidate to come to office three days per week.