Assistant Service Manager

Groupe Autoforce is looking for an Assistant Service Manager.

As an Assistant Service Manager, you will play a hybrid role that combines your service advisor expertise with team supervision and development responsibilities.

Main responsibilities:

- Support the Service Manager and General Manager in the management of the after-sales department.
- Coach and motivate the team, including service advisors, the appointments team, and technicians to ensure optimal collaboration.
- Welcome customers and deliver an exceptional customer experience.
- Assess vehicle repair and maintenance needs and advise customers on maintenance, inspection, and safety services.
- Oversee the follow-up of repair orders, estimates, and parts on order.
- Ensure thorough customer follow-up and contribute to the continuous improvement of department processes and performance.

Groupe Autoforce offers:

- Competitive compensation that reflects your experience.
- Opportunities for advancement within Groupe Autoforce.
- A comprehensive benefits package, including medical, dental, and vision insurance, a retirement plan, and a virtual health program.
- A day shcedule with Friday afternoons off.
- Ongoing training, both in-house and with the manufacturer.
- A friendly work environment with social activities organized for employees.
- Employee discounts on vehicles, services, and parts at all Groupe Autoforce dealerships.

What we’re looking for:

- At minimum of 3 to 5 years of experience as a service advisor.
- General knowledge of vehicles and mechanics.
- Good knowledge of warranty guidelines and processes.
- Strong leadership skills and a team-oriented mindset.
- Excellent sales, communication, and customer service skills.
- Ability to communicate in both French and English (to be able to respond to our English-speaking customers).

Ready to take on a new challenge? Join the Groupe Autoforce team today! Send your CV via Auto-jobs.ca.