Assistant Service Manager

If honesty, integrity, and sincerity are important to you, you've come to the right place at Brossard Hyundai. Our dealership sells over 2,000 vehicles per year, and our after-sales service department has over 5,000 customers. Our 46 after-sales service department employees have been carefully selected, as we hire people who are committed to customer service and have a positive attitude.

We are looking to add an Assistant Manager for the service department.

Main tasks:

- Reports and documentation: Prepare reports on department activities, including service statistics and customer feedback.
- Continuous improvement: Participate in the evaluation and improvement of service processes to increase efficiency and customer satisfaction.
- Support for technical advisors: Assist technical advisors in the day-to-day management of tasks, ensuring they have the resources they need to provide quality service;
- Performance and reporting: Monitor and analyze department performance, preparing regular reports to identify areas for improvement and successes;
- Ongoing training: Coordinate and organize training sessions for staff to ensure they are up to date with the latest technologies, procedures, and service standards.
- Appointment scheduling: Efficiently manage the appointment calendar to optimize workflow and minimize wait times for customers.
- Customer concerns: Listen to customer concerns, ensuring they are addressed quickly and efficiently to maintain a high level of satisfaction.
- Valet and shuttle service management: Manage and oversee the smooth running of valet and shuttle service processes.
- Related tasks: Perform any other related tasks necessary for the smooth running of the department.

Required qualities:

- Communication skills: Ability to communicate clearly and effectively with customers and colleagues;
- Organization: Ability to manage multiple tasks and organize work efficiently;
- Customer service skills: Ability to understand and respond to customer needs in a professional and courteous manner;
- Problem solving: Ability to identify problems quickly and find appropriate solutions;
- Technical knowledge: Understanding of the products or services offered by the company to better assist customers and staff;
- Flexibility: Ability to adapt to change and work in a dynamic environment;
- Attention to detail: Attention to detail to ensure accuracy in administrative tasks and file tracking;
- Team spirit: Ability to work effectively with other team members to achieve common goals.

Please submit your application via Auto-jobs.ca.