AdministratIve Associate - Service

Job Description

Cummins is looking for a Service administrator to complete its service team in Grande Prairie, AB.

In this role, you will make an impact in the following ways:
 

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Assesses customers needs and gathers pertinent information.
• Creates basic work orders in appropriate systems.
• Provides some status updates to customers, as requested.

Responsibilities

In order to be successful in this role you will need the following:

Education, Licenses, Certifications:
 

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
 

• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• Customer service experience is mandatory for this role.
• Experience in a similar role in automotive, agriculture, industrial equipment etc. considered an asset
• Able to use various platforms- including but not limited to, Field Aware, Guidanze, BMS, BI reports, etc.

About the role:
 

• Working hours are on a Monday to Friday (8 hour days) OR Tuesday to Friday (10 hour days)
• Salary range starts at 65000$ annually- depending on experience.
• Answer customer calls and schedule technicians.
• Create work orders.
• Travel -will be required to attend in person meetings and training within mining group periodically and will be communicated by Manager.
• Process invoices accurately and promptly.
• Warranty work.
• Assist in safety support and documentation including weekly meetings and record keeping with the opportunity to be on local safety committee
• Assist in training support and documentation including keeping records of employee trainings and required renewals (Forklift, Fall arrest, WHMIS, etc.)
• May be located in Grande Prairie or Ft McMurray but will assist both branches on their day-to-day operations when needed.

Compensation and Benefits 

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits. 

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. 

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. 

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Qualifications

 

• Criminal background check will be required
• Drivers' license verification will be required
• Driver's abstract will be required

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.