Liaison Agent

Are you looking for a growing company where you can thrive as part of an efficient and dynamic team? Look no further! Our mission is to be customer service-oriented. Therefore, customer satisfaction must be one of your priorities.

Brossard Hyundai is looking for a bilingual, dynamic, and punctual Liaison Agent for the body shop department. A minimum of 2 to 5 years of experience in a car dealership or body shop is required.

Our dealership offers you the chance to join its amazing team, where teamwork is key. Are you looking for a stable job? If so, we're here for you!

Tasks:

    • Act as a liaison between customers, the body shop department, insurers, and suppliers.
    • Answer calls and emails related to body shop files and follow up on them.
    • Schedule and confirm appointments for estimates and repairs.
    • Explain the repair process, expected timelines, and key steps in their file to customers;
    • Follow up with insurers (or external estimators) and relay information to customers;
    • Update files in the system (photos, notes, approvals, delivery dates);
    • Coordinate with the vehicle rental service or courtesy vehicles as needed.
    • Inform customers about warranties related to bodywork and other dealership services.
    • Collaborate with the parts team and the workshop to meet delivery dates.
    • Perform any other related tasks related to the smooth running of the body shop department.

Our benefits:

    • Compensation based on experience;
    • Group insurance plan;
    • Flexible schedule (possibility of working between 25 and 40 hours per week);
    • Safe work environment;
    • Employee discounts on our products and services;
    • Job stability.

Please submit your application via Auto-jobs.ca.