Parts Clerk

Summary:

The auto parts counter attendant works in a fast-paced environment that involves constant interaction with customers, both in person and on the phone, as well as the use of a computerized auto parts search system. This position also involves interacting with external vendors using various processes and systems, as well as being responsible for maintaining the auto center's sales area.

Main duties and responsibilities:

- Provide excellent customer service and demonstrate a constant commitment to meeting the needs of customers and their vehicles.
- Direct and guide customers to the location of requested items.
- Respond promptly to customer inquiries and concerns, either by phone or in person.
- Handle sensitive situations professionally.
- Be knowledgeable about in-store promotions, auto center specials, and the location of items.
- Locate and order auto parts for customers from authorized suppliers.
- Follow procedures for ordering and selling parts to customers and at the auto center counter.
- Process returns, warranties, and exchanges as needed.
- Check batteries, starters, and alternators. Operate the battery filling station according to training received.
- Stock shelves and displays using modules and display diagrams.
- Ensure inventory accuracy and monitor and report low inventory levels (e.g., checking empty locations and analyzing display capacities).

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