Service Manager

The primary role of the auto center Manager is to lead the auto center team in providing the ultimate customer experience in auto repair and service. The jobholder must lead the team in building trust and loyalty with customers through high-quality auto repair and service performed by a professional and competent team. In collaboration with the dealer, the Manager sets sales and cost control objectives and designs strategies to stimulate growth and increase the profitability of the auto center.

Customer service:

    • Establish and maintain a culture that emphasizes excellent customer service through training, supervision, coaching, and performance management.
    • Review and implement policies and procedures for the auto center that improve the customer experience, including high-quality repairs and the development of a relationship of trust with customers.
    • Develop a long-term strategy and action plan to attract and retain customers.
    • Coach team members to provide excellent customer service.
    • Empower the team to provide excellent customer service.
    • Lead by example and consistently demonstrate excellent customer service.

Send your resume via Auto-jobs.ca.

Onsite training with a specialist in auto center management.