Service Advisor (key position, expanding dealership)

COMPANY DESCRIPTION:

Valleyfield Honda is a fast-growing dealership known for its customer service and healthy performance culture. We are expanding rapidly and are looking to fill a vacancy in the position of Service Advisor.

This is a key position: you will be the dealership's sole Service Advisor, at the heart of the customer experience and service operations.

JOB DESCRIPTION:

As a Service Advisor, you are the link between the customer and the workshop. You welcome customers, identify their needs, explain the work to be done, and ensure that they leave satisfied, with complete transparency.

Main responsibilities:

- Welcome service customers with professionalism and courtesy;
- Open work orders and fully understand customer needs and concerns;
- Clearly explain repairs, recommended maintenance, and available options;
- Coordinate work between technicians, parts, and customers;
- Follow up by phone (approval of work, updates, vehicle deliveries);
- Present invoices, review work performed, and answer customer questions;
- Contribute to the achievement of departmental objectives (labor, parts, complementary products);
- Ensure an exceptional customer experience from start to finish;
- Participate in process improvement and the growth of the service department.

DESIRED PROFILE:

- Experience as a technical advisor or in a similar role at a car dealership (MANDATORY, preferably);
- Strong customer service and communication skills;
- Performance-oriented: you enjoy achieving and exceeding your goals;
- Ability to manage multiple files at once, with rigor and organization;
- Positive attitude, sense of priorities, and autonomy;
- Knowledge of the automotive field (mechanics, maintenance, vocabulary): a big asset;
- Bilingualism in French/English: an asset.

CONDITIONS AND BENEFITS:

- Permanent, full-time position;
- Competitive salary based on experience + performance-related bonuses;
- Benefits (to be adapted: group insurance, etc., if applicable);
- Growing dealership, opportunities for advancement in the medium term;
- Exceptional work environment, hands-on and involved management;
- On-site parking, modern work environment;
- Ongoing training and support to help you grow in your role.

WHY JOIN VALLEYFIELD HONDA?

- You will become the dealership's service reference: your work will have a direct impact;
- You will be part of a team that is being built and growing, not a rigid structure;
- We value performance as much as respect and quality of life at work.

Send your resume via Auto-jobs.ca.