Service advisor

Who is Volvo Cars West Island?

Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada's largest automotive group.

Why work with us and what do we offer?

- Weekly pay with a performance-based bonus structure;
- A stable, dynamic, and dedicated team;
- Pension fund after one year;
- Excellent group insurance including dental, medical, life, travel, and supplemental health insurance.
- Training provided and ongoing;
- Opportunities for career advancement and internal promotions;
- Attractive employee discounts;
- Several social activities throughout the year (happy hours, Christmas party, BBQ dinner, etc.).

Main responsibilities:

- Identify customer needs regarding vehicle maintenance and repair;
- Offer and promote various after-sales, preventive maintenance, and maintenance services;
- Provide customer service and advice;
- Establish a relationship of trust with customers;
- Estimate maintenance costs, write up work orders, and follow up on them;
- Perform related tasks or tasks requested by the service manager.

Required qualifications and skills:

- Relevant experience as a technical advisor or in a similar position;
- Knowledge of the CDK system (essential or strong asset);
- Ability to communicate in French and English to meet the needs of our bilingual clientele;
- Interpersonal skills, excellent customer service, and a passion for sales;
- Ability to work under pressure;
- Professionalism, courtesy, and neat appearance;
- Ability and interest in working as part of a team;
- Product knowledge (an asset).

Send your resume via Auto-jobs.ca.