Fleet Systems & Warranty Coordinator

ABOUT US

For over 50 years, we have been a recognized leader in school bustransportation throughout Southwestern Ontario. Our commitment to thecommunities where we live and work, combined with our progressive customerservice approach and investment in innovation, has made this possible.

Langs Bus Lines Limited proudly operates one of the largest fleetsof electric school buses in the region, reflecting our commitment toenvironmental sustainability, operational efficiency, and the future of studenttransportation.

We are now offering current employees the opportunity to apply to joinour team as a Fleet Systems & Warranty Coordinator. 

THE OPPORTUNITY

The Fleet Systems & Warranty Coordinator plays a key role insupporting Langs Bus Lines' fleet maintenance operations through effectivemanagement of maintenance systems, warranty programs, and standardizedoperating procedures.

This position ensures data integrity across fleet management softwareCetaris and related platforms, oversees warranty recovery and recall processes,and assists in developing and maintaining consistent Standard OperatingProcedures (SOPs) to support compliance, efficiency, and risk reduction acrossall maintenance branches.

The successful candidate will be responsible for:

WarrantyAdministration
• Manageall OEM and vendor warranty claims, ensuring timely submission,documentation, and reimbursement.
• Trackwarranty recovery metrics and maintain a comprehensive warranty databaseincluding in-service and expiry dates.
• Liaisewith OEM representatives and vendors to resolve warranty disputes, productfailures, or credit discrepancies.
• Coordinaterecall and campaign notifications with Shop Supervisors to ensure prompt andcompliant completion.

SOPDevelopment & Standardization
• Collaboratewith the Fleet Manager and Shop Supervisors to develop,document, and implementStandard Operating Procedures (SOPs)across maintenance operations.
• Translatetechnical processes into clear, user-friendly documentation for mechanics,apprentices, and supervisors.
• Maintaina centralized SOP library and ensure version control in coordination with HRand Safety.
• Assistwith SOP rollout, staff training, and ongoing updates as processes evolve.

Compliance& Administrative Support
• Supportregulatory and internal compliance audits through accurate recordkeeping andreporting.
• Assistin onboarding and system training for new shop employees and apprentices.
• Providesupport in fleet systems and data management functions as needed, ensuring theaccuracy, integrity, and compliance of maintenance-related data and records.

WHAT WE NEED
• Post-secondarydiploma or certificate in Fleet Management, BusinessAdministration, or Automotive Technology preferred.
• Minimum3 years experience in fleetmaintenance administration, warranty coordination, or maintenance systemsupport.
• Experiencewith Cetarisor similar CMMS (e.g., Fleetio, TMT, SAP Fleet) stronglypreferred.
• Familiaritywith OEM warranty programs (Blue Bird, ICBus, Cummins, Allison, etc.) and recall processes.
• Strongunderstanding of MTO, and OHSArequirements applicable to vehicle maintenance operations.

Langs isopen to this role being primarily based out of any of our branch locations. Thesuccessful candidate's home branch will be confirmed in alignment withoperational requirements and the candidate's current work location.

While we thank allapplicants, only those who most closely meet our requirements will becontacted.