Collection Agent - Renewal Agent

Renewal Agent — Come and spread the word about the Paillé experience.

At Groupe Paillé, we are proud to be the largest GM dealership group in the country — but above all, we are one big family driven by passion, service, and the pleasure of building strong relationships with our customers.

We're looking for someone who loves to chat, connect, understand people's needs, and create conversations that make them want to come back and see us again.

If you're energetic, professional, and naturally cheerful, you could be our next Renewal Agent!

Your day-to-day role:

Working alongside the renewal manager, you will become the voice—and sometimes the virtual smile—that ensures our customers' loyalty. Your mandate is simple: offer a human and personalized experience, while being proactive in your follow-ups.

Specifically, you will:

    • Communicate with customers by phone, text, chat, or email to discuss their file.
    • Ask the right questions to understand their current situation and future needs.
    • Present promotions, new products, and current offers.
    • Provide an initial assessment of the trade-in vehicle when necessary.
    • Work hand in hand with the sales team to turn virtual exchanges into dealership appointments.
    • Update information in the CRM with rigor and precision.
    • Provide vehicle prices and details when requested.
    • Contribute to any improvements aimed at optimizing the customer experience.

What we like to see in you:

    • Natural ease with computers, digital tools, and CRM.
    • Flawless French, both spoken and written.
    • Functional English (this is an important asset!).
    • Positive attitude, willingness to collaborate, and strong team spirit.
    • Rigorous, independent, and highly organized.
    • Ability to juggle multiple priorities... without losing your cool or your smile.
    • Sharp sense of humor to challenge your supervisor (who loves a good comeback).

Why choose Paillé:

    • A welcoming, fun, and motivating team.
    • A stimulating environment in a rapidly growing group.
    • Concrete opportunities for advancement.
    • Competitive benefits and recognition programs.
    • An environment where your smile truly influences the customer experience.

Does this sound like you?

Send us your application and come write the next chapter of our story with us. Welcome to the Paillé family!

Send your resume via Auto-jobs.ca.