Customer Service Coordinator

At Groupe Lauzon, our commitment goes far beyond customer service, sales, and vehicle repairs. We are committed to offering our employees opportunities to fully develop their professional potential and pursue a career that suits them within a family business where the priorities are focused on well-being, respect, enjoyment, and self-improvement!

Through initiatives such as our “Performance and Mobilization Meetings” dedicated to supporting your professional development, as well as the “Lauzon Internal Experience” program to celebrate key events with your colleagues, we ensure that your experience within our organization is stimulating, rewarding, and exciting.

With us, you are not just a number; you are an integral part of the Lauzon Family.

The Lauzon Group comprises six dealerships representing three of the most prestigious German brands: Audi, Porsche, and Volkswagen. These exciting brands are renowned for manufacturing high-end vehicles that offer exceptional performance in their respective categories.

Discover your future work environment by clicking on the following link: https://youtu.be/x0hJz1C7vt0

The candidate must be able to communicate in English, both orally (intermediate) and in writing (beginner), in order to meet the needs of our English-speaking clientele.

Requirements:

- You have experience working in a car dealership;
- Experience in an after-sales service department is an asset;
- You are focused on customer service (internal and external);
- You are a team player;
- You have good computer skills. Knowledge of SERTI software is a desirable asset.

Responsibilities:

The Customer Experience Specialist is responsible for assisting departments in various operations to provide our customers with an exceptional experience. The role includes several key tasks, such as:

- Welcoming customers to the dealership;
- Maintaining a welcoming and friendly environment for customers waiting in our waiting room by ensuring the premises are clean and offering refreshments;
- Providing additional support to the after-sales service department to offer immediate assistance to our customers;
- Making calls for the appointment center;
- Performing various follow-ups related to web requests;
- Sending various emails to our customers;
- Working closely with all departments to maintain an exceptional customer experience standard;
- Perform all other related tasks as needed.

Benefits:

- Highly competitive compensation;
- Opportunities for advancement within the Group;
- Group insurance with employer contribution;
- Bright and clean work environment;
- Employee benefits;
- 8 paid sick days;
- 6 paid holidays during the holiday season;
- State-of-the-art facilities;
- Employee discounts;
- Ongoing training in the latest automotive technologies;
- Free onsite gym;
- And much more!

Internal reference: 32295.

Send your resume via Auto-jobs.ca.