Service Representative

Celebrating 53 years of growth, Sym-Tech is a leader in financial services and insurance for the automotive retail industry. At Sym-Tech, we are looking for employees who share our passion for innovation, creativity, and results! We are passionate about providing excellent customer service, an exceptional experience for associates, and opportunities for learning and professional growth. Sym-Tech is growing rapidly, which means there are many ways to make a difference! We are currently recruiting a Service Representative to join our sales team in Quebec.

A career with us offers:

-A fun and dynamic culture
- Opportunities for growth and career development.
- Ongoing training programs in the industry and opportunities for professional development.
- A workplace that promotes diversity, equity, and inclusion.
- Strong promotion of women in the automotive industry.
- The opportunity to work with some of the best in the industry!

Job summary:

The Service Representative reports to the senior management of the province of Quebec. He/she supports account managers by participating in the implementation of new dealerships in the territory, integrates new dealership financial managers, and trains them on the company's tools and products. He/she supports account managers in the implementation of compliance documents and actively collaborates in the development and integration of Sym-Tech Services' Excellence Accreditation Program for Dealerships. He/she is the point of reference for all company products, policies, and procedures. He/she participates in various meetings at the request of management. He/she must be able to explain, inform, and create tools in a simple, easy, and effective manner.

Job duties:

- Support account managers in the integration of new dealerships and financial managers.
- Provide training to distributors and financial managers on tools and products.
- Plan and develop various sales support documents or tools for account managers.
- Support administrative work by participating in the creation of codes and conventions.
- Ensure that the compliance documents required for each distributor are customized.
- Participate in weekly sales and other meetings as needed.
- Identify and suggest ideas to your supervisor for improving the efficiency of account managers and operations.
- Apply company guidelines.
- Collaborate with IT to coordinate, validate, and implement elements directly related to the calculation and printing of insurance policies with all DMS.
- Support distributors during software changes.
- Have a thorough understanding of the various insurance, protection, and warranty products.
- Ensure that promotional tools (e.g., brochures) are up to date and comply with the requirements of the various regulatory bodies.
- Inform account managers about all products and ensure their level of knowledge by conducting quizzes, surveys, workshops, etc.
- Assist account managers in using and/or understanding tools and documents to maximize sales performance.
- Respond appropriately to account managers' questions about eligibility: contracts in general, guarantees, insurance products, services, claims.
- Make targeted visits to distributors at the request of management for a specific purpose.
- Collaborate in achieving the objectives set by the company in a simple and effective manner.
- Perform any other occasional work at the request of the management team, as required by the company.

Minimum qualifications and skills:

- Hold a college diploma in a relevant discipline or the equivalent of a minimum of five (5) years of experience in a related field.
- A minimum of 3 years of experience as a financial manager.
- Demonstrate strong verbal and written communication skills and a keen interest in maintaining good business and professional relationships (colleagues/management/distributors).
- Demonstrate functional English proficiency (recommended).
- Have a sense of responsibility and be able to prioritize tasks.
- Focus on customer satisfaction.
- Have a good ability to learn, share, and adapt.
- Knowledge of Microsoft 365, Word, Excel, SWAY, and PowerPoint.
- Knowledge of available F&I software.
- Knowledge of: creating web forms – surveys – programming.
- Team spirit and ability to work independently and as part of a team.

Other requirements:

- Valid driver's licence.
- Willingness to travel throughout the province of Quebec as needed.
- Willingness to stay in hotels occasionally as needed.

Send your resume via Atuo-jobs.ca.