Service Administrator

Job Description

Cummins is looking for an experienced Service administrator to complete their team in Fort McMurray, AB.

In this role, you will have the following impacts:
 

• Serve as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information.
• Creates basic work orders in appropriate systems.
• Provides some status updates to customers, as requested.

Responsibilities

In order to be successful in this role you will need the following:
 

• Education, Licenses, Certifications: 
• High school diploma or equivalent experience acquired in the work place is required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Experience: 
• Requires significant and/or in-depth knowledge obtained through previous work experience.
• Excellent customer service skills-knowledge of customer service principles and practices.
• Excellent time management and organizational skills.
• Good knowledge of relevant computer applications (Microsoft, Adobe).
• Basic engine knowledge is a great asset for this role.

• About the role:
• Working hours: Monday-Friday 730am to 4pm at the branch.
• Primary point of contact and computer work.
• Cummins offers benefits day 1.

Compensation and benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Qualifications

Previous service advisor or service writer experience would be an asset.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.