BMW Service Receptionist

Service Receptionist / Concierge

This is a Full-Time, Monday to Friday position!

Who we are

Welcome to the Budds' family, home to the group of Budds' family-owned, automotive stores and services. Since 1973 Budds' has been retailing luxury automobiles with one simple theme - Treat clients the way that you would like to be treated. Today our ongoing successes are a testament to these values. Our group's mission statement is "The family business that service built". What really makes BUDDS' BMW Oakville unique is our positive culture, and we are currently looking for exceptional people to further complement our team & our culture.
What is this role all about?

Our Service Receptionist plays a critical role in the success of our Service Department, and is one of the first points of contact for our clients arriving for service as well. This is a high-volume busy dealership, and yet we go to great lengths to make each customer feel acknowledged & appreciated, with engaged, personalized service. As our Service Receptionist, you are somewhat of a nucleus for the Service Department:
 

• Greet customers arriving, providing UBER or other transportation services as appropriate
• Finding ways to accomodate Client preferences and requests when possible
• Listening, and being a resource to refer clients to the best resources available internally
• Fielding enquiries at the Service Reception Desk,
• Liasoning with other stakeholders in the Sales & Service Departments, finding the right person to refer clients to
• Handling Client payments, including handling keys & payment info entered into our Service Kiosk for after-hours options for our clients
• Arranging loaner vehicles for some clients, liasoning with lot staff for proper check-ins of returned loaner vehicles, handling vehicle rental contracts, collecting driver ID and payment information
• monitoring and administrating all UBER rides in the system on a daily basis, communications with UBER services when there are issues
• liason with accounting department to manage fuel receipts, office supplies, etc.
• other duties as assigned

What skills are required?
 

• The spirit of a true Concierge
• Winning, Positive Attitude
• Consistently Professional
• Friendly, Empathetic, & Accomodating
• "meet people where they're at"
• Above average time management & organization skills, process driven
• Attention to Detail
• Work well in a team-based environment, it takes a village to produce great results
• Excellent written and verbal skills
• Experience with computers and automotive an asset, but not required
• We welcome applicants with experience in other fields, such as dental receptionists, and other reception roles within the hotel, hospitality or health care sectors

Company Benefits
 

• Competitive pay
• Benefits after 6 months ( Health and Dental )
• Paid vacation time
• Team-based support system
• Work-life balance