Contact Center Representative

Job Description

Cummins is looking for a Customer Representative to complete our Customer Center team in Canada.

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision

In this role, you will have the following impacts:
 

• Document customer request information in the appropriate Cummins systems.
• Provide prompt assistance to customers using various means of communication.
• Multi-skill/multi-channel support (chat/email/phone).
• Solve common customer problems with a basic understanding of Cummins processes, systems, and practices.
• Escalates unusual issues by providing documentation throughout the process.
• Understand new and existing Cummins processes, systems and practices.
• Make suggestions on how existing processes can be more efficient or customer-oriented.

Responsibilities

To succeed in this role, you will need:

Diplomas-certifications:• High School Diploma 

Experience:
 

• Requires relevant work experience; Prior technical and/or customer service experience is required.
• Bilingual French/English (written and spoken) is required for this position
• Having previous experience in this industry and customer service is a must
• Some knowledge of the different industries we work with (marine, automotive, industrial, power generation, etc.) as a whole is an asset.

You should be able to :

• Establish a professional relationship with your customers to increase loyalty to Cummins products.

• Understand contact center policies and procedures.

• Be comfortable with a variety of software.

• Previous experience in this industry and customer service is a must.

• Some knowledge of the different industries we work with (maritime, automotive, industrial, power generation, etc.) is an overall asset.

About the position: 
• This is a 100% remote position (must reside in Canada)

• Work schedule from 11 a.m. to 8 p.m. Monday to Friday (Eastern Time) 

• Salary starting at $55,000 per year 

Compensation and Benefits

The base salary corresponds to experience. Additional benefits vary from location to location and include options such as our company pension plan, medical/dental/life insurance, health savings account, as well as a comprehensive personal and professional benefits package.

At Cummins, we are committed to the principles of diversity and employment equity as set out in the Employment Equity Act, and we strive to ensure that our workforce reflects the diversity of Canadian society.

Our policy aims to provide equal employment opportunities for all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union membership, sexual orientation, veteran status, citizenship, gender identity and/or expression, or any other status protected by law.

The successful candidate will undergo our pre-employment background check process, which includes a criminal background check.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.