Appointment Booking Agent

Appointment Coordinator – Volkswagen Gabriel Saint-Constant

Volkswagen Gabriel Saint-Constant is part of the largest automotive dealership group in the Greater Montreal area, with 37 dealerships.

Focused on excellence for our clients, we place great importance on both quality of service and the well-being of our employees at work.

We are a young, dynamic, and close-knit team, proud of our newly renovated dealership, designed to meet and exceed today’s and tomorrow’s standards.

We foster a family-like atmosphere where teamwork is a core value. We offer a family-oriented atmosphere where collaboration is at the heart of our values.

As an Appointment Coordinator, you will play a key role in the customer experience within our service department:

- Answer incoming calls, emails, and text messages related to service requests;
- Schedule customer appointments efficiently and in accordance with internal procedures;
- Follow up with customers who have visited the dealership to ensure satisfaction and identify future service needs;
- Be proactive in tracking recommended or required vehicle maintenance;
- Stay informed about the latest news, programs, and procedures communicated by Volkswagen Canada;
- Coordinate communication and scheduling with Service Advisors;
- Actively contribute to delivering a professional, attentive, and efficient service experience at every interaction.
- Carry out any other related duties as required.

Profile:

- Experience in customer service, call center, or automotive service department (strong asset);
- Excellent communication skills, both verbal and written;
- Strong organizational abilities and capacity to manage multiple requests simultaneously;
- Autonomy, attention to detail, and strong sense of responsibility;
- Comfortable with computers and service management software;
- Team spirit and positive attitude;
- Knowledge of the automotive industry or Volkswagen network (asset).

What we offer:

- Competitive salary;
- A modern, clean, and welcoming work environment;
- A motivated and united team;
- Exceptional workplace atmosphere and quality of life;
- Ongoing training and opportunities for career growth;
- A comprehensive benefits package, including health insurance (various coverage options available to suit your needs).

Do you believe you’re the ideal candidate? Please submit your application via Auto-jobs.ca.