Warranty Administrator (Performance Auto Group - Head Office GTA)
Job details
Job description
Description
Position at Performance Auto Group
Drive for Excellence
Looking to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at Performance Auto Group! We are currently seeking a Warranty Administrator to join our Corporate Warranty team.
The Warranty Administrator is responsible for administering, processing and authorizing warranty claims to the distributor and reconciling them accordingly. They also provide support to the Service department with warranty administration activities and assist with customer inquiries.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
- Great Experience: Every customer is entitled to a great experience
- Integrity: We are honest and transparent in our actions
- Diversity: We are stronger through the inclusion of people, brands and ideas
- Innovation: We passionately embrace opportunities for new and continuous improvements
- Empowerment: We encourage and support our people in taking initiative
- Giving Back: We positively impact the communities in which we live, work and raise families
Here's what you'll deliver:
- Prepare and submit warranty claims to the manufacturer and reconcile them accordingly.
- Ensure that proper information, such as technician time, technician notes, and parts are billed out on the work order before processing claims.
- Process warranty claims on a timely basis and review all warranty paperwork to ensure proper documentation is attached.
- Follow up on any outstanding warranty claims to keep receivables current.
- Stay up-to-date on all new technical bulletins and recall circulars.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards, and procedures.
- Other duties as required by management.
What do you need to succeed?
- High School Diploma or GED is required.
- Minimum 1 year of automotive service experience preferred.
- Must have a valid Ontario Driver's License and good driving record
- CDK/Reynods Dealer software experience is an asset.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry, data editing, and typing skills.
- Experience in all aspects of customer service and people management.
- Able to effectively communicate both verbally and in writing.
- Excellent communication, interpersonal, and time management skills.
- Ability to perform in a changing environment and meet deadlines promptly.
- Must be willing to be flexible with work schedules.
What's in it for you?
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?!
***This compensation range will be based on knowledge, experience and bonus earnings***
Job Type: Full Time - Permanent
Compensation: $55,000- $75,000 per year
Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.
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