Logistics - Customer Service Representative

Mitchell Plastics is an award-winning and growing Company. Our key strength is that we offer our world-wide Automotive customers a single source alternative for all of their interior automotive plastic part needs.

As an Employer, we offer an exciting opportunity for you to be part of our growing "Best In Class" Team in the automotive industry today. We believe that our people are what makes us great and strive to offer our employees opportunities for advancement. Come join our Team, and learn first-hand how you can contribute to our "Innovation Inside"!

We are currently seeking a highly motivated and detail-oriented Customer Service Representative to join our Logistics Department. This role plays a critical part in our daily shipping operations and directly contributes to achieving our goal of a 100% delivery rating

Essential Duties and Responsibilities: 
 

• Serve as the primary liaison between customers, internal scheduling, and shipping departments, building and maintaining positive working relationships. (Primary Customers Ford, Toyota, plus others)
• Daily interfacing with our EDI System (PLEX)
• Required to complete; BOL's, ASN's, Customer scorecards (Delivery Ratings)
• Assure consistent, timely and accurate entry of customer's orders and release changes through to shipment of finished goods
• Liaise with customers regarding discrepancies in orders/releases, communicate scheduled deliveries, prepare and dispute customer point deductions following customer's required format
• Coordinate with internal teams to resolve any issues that may impact delivery timelines.
• Maintain accurate records of customer interactions, shipping schedules, and service issues.
• Maintain Demand Planning forecasts for Purchasing and Scheduling through both EDI release management and manual entry
• Manage customer packaging requirements
• Ensure timely completion of NAFTA/USMCA requests
• Manage FORD Sequencing requirements/orders
• Complying with corporate policies and procedures, Health and Safety rules, IATF requirements

Minimum Requirements
 

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work under pressure in a fast-paced logistics environment.
• Experience in logistics, customer service, or related field preferred.
• Proficiency in Microsoft Office and familiarity with ERP systems is a plus.

We thank all candidates for their interest, however only those who qualify for an interview will be contacted. Mitchell Plastics and Ultra Manufacturing are committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request. #joinmitchellplastics