Customer Experience Specialist

At Groupe Lauzon, our commitment goes far beyond customer service, sales and vehicle repair. We are committed to providing our employees with opportunities to develop their full professional potential, and to build a career in their image within a family-run company where priorities are centered on well-being, respect, pleasure and surpassing oneself!

Through initiatives such as our "Performance and Mobilization Meeting" sessions dedicated to coaching you on your career path, as well as the "Lauzon Internal Experience" program to celebrate key events with your colleagues, we ensure that your experience within our organization is both stimulating, enriching and exciting.

With us, you're not just a number; you're an integral part of the Lauzon Family.

Groupe Lauzon comprises six dealerships representing three of Germany's most prestigious brands: Audi, Porsche and Volkswagen. These exciting brands are renowned for manufacturing top-of-the-range vehicles, offering exceptional performance in their respective categories.

Discover your future working environment by clicking on the following link: https://youtu.be/x0hJz1C7vt0

The candidate must be able to express him/herself in English, both orally (intermediate) and in writing (beginner), in order to meet the needs of our English-speaking customers.

- You have experience in a car dealership;
- Experience in an after-sales service department is an asset;
- You are customer service oriented (internal and external);
- You are a team player;
- You have good computer skills. Knowledge of SERTI software a desirable asset.

Responsibilities:

The Customer Experience Specialist is responsible for assisting the departments in various operations, in order to offer our customers the most exceptional experience. His/her role includes several key tasks such as :

- Welcoming customers to the dealership;
- Be responsible for maintaining a welcoming and jovial environment for customers waiting in our waiting room, ensuring cleanliness and offering a refreshment service;
- Support the after-sales service department's additional calls to provide immediate assistance to our customers;
- Make calls for the appointment center;
- Follow-up on web requests;
- Send various e-mails to our customers;
- Work with all departments to maintain an exceptional customer experience;
- Any other related tasks as required.

Benefits:

- More than competitive compensation;
- Opportunities for advancement within the Group;
- Group insurance with employer contribution;
- Bright, clean work environment;
- Social benefits;
- 8 paid sick days;
- 6 paid days off during the holiday season;
- State-of-the-art facilities;
- Employee discounts;
- Ongoing training in the latest automotive technologies;
- Free onsite gym;
- And much more!

Internal reference: 32019.

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