Claims Officer - work from home

As a Warranty Administrator, you will be responsible for supporting our blue chip automotive clients, providing a key administrative role for vehicle settlement agreements in partnership with local dealerships. The purpose of this role is to help ensure a seamless and compliant execution of this settlement. The Administrator will be responsible for preparing settlements, managing disputes and completing transactions.

Primary duties are listed below, but the position may be assigned other duties:

-Process all warranty entries to ensure proper documentation;
- Collaborate with body and mechanical shops regarding any warranty claims as required;
- Reconcile all warranty receivables and payments according to the appropriate schedule;
- Process warranty claims for each franchise or manufacturer with the required criteria;
- Process all disputes that may arise with an eligible customer or customer vehicle;
- Complete the appropriate transactions in the claims portal, correctly following all required steps and in the proper sequence;
- Prepare and assist the dealer in the execution of the requirements of this regulation by training and supporting dedicated dealer personnel accordingly;
- Advance questions and concerns to the Claims Administrator of Canada during the course of a claim;
- File and maintain all post-sale records as required by the Director;
- Perform any clerical duties as directed by immediate supervisor.

Qualifications :

- Customer relations and/or customer service skills;
- High school diploma or technical degree;
- Excellent interpersonal and communication skills;
- High level of professionalism and business acumen;
- High level of attention to detail, responsibility and autonomy in the performance of duties;
- Knowledge of Reynolds, Serti and/or ADP (an asset)
- Good knowledge of rules, policies, laws and standards.

The company offers you:

- A full-time permanent position with flexible hours;
- A 40 hour per week position;
- A work uniform;
- Work from home;
- An expense account (cell phone, internal, etc.).

Assets for your application:

- Bilingualism, in French and English;
- Knowledge of Serti, Reynold's & CDK software
- Knowledge of Volkswagen, Jaguar Land Rover, Subaru, Chrysler and other manufacturers

Send your resume via Auto-jobs.ca.