Service Manager
Job details
Job description
Service Manager - Prince George, BC
Do you enjoy leading teams, solving problems, and making operations run like clockwork? We're looking for a Service Manager to oversee and grow our Service Department at our Prince George, BC dealership. You'll play a key role in driving team performance, ensuring customer satisfaction, and keeping our service operations running smoothly.
What You'll Do
- Lead, coach, and mentor the Service team to deliver excellent results
- Oversee day-to-day operations, scheduling, and quality assurance
- Respond to customer inquiries and resolve issues with professionalism
- Manage staffing, training, and performance evaluations
- Monitor department KPIs and financial targets, taking corrective action when needed
- Ensure compliance with safety, quality, and company standards
- Handle recruitment, hiring, and workforce planning
- Build strong relationships with employees, suppliers, and customers
- Promote a positive, productive, and safe work environment
What We're Looking For
- High school diploma (post-secondary diploma/degree in a technical or mechanical field preferred)
- 5+ years of management experience in a technical, mechanical, RV, or automotive environment
- Strong leadership and team development skills
- Mechanical knowledge with proven ability in repair techniques and maintenance operations
- Strong problem-solving, organizational, and communication skills
- Ability to thrive under pressure and manage multiple priorities
- Red Seal Certification (preferred)
- Valid driver's license
Compensation: $80,000-$95,000 annually, plus bonus. Compensation will be determined based on relevant RV industry experience.
Why You'll Appreciate Working Here
- Competitive salary + healthcare benefits package
- Employer-matching RRSP program
- Career growth and leadership development opportunities
- Discounts on RV rentals, purchases, parts, and service
- Employee/Family bursary program
- Supportive, ambitious team environment
- Company events and initiatives that bring people together
About Us
Fraserway RV is part of Canada's largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever their adventures take them. We're industry leaders in RV sales, service, and rentals-and we do everything possible to make sure our customers' vacation dreams are realized.
If you're a proactive leader ready to make an impact, we'd love to hear from you. Apply today with your resume and cover letter!
We thank all applicants for their interest; only those selected for an interview will be contacted.
Employment is contingent on the successful completion of a background check.
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