Service Manager - Volkswagen

Jim Pattison Volkswagen Surrey is seeking a dynamic and experienced Service Manager to lead our team to new heights! As a pivotal figure within our Volkswagen dealership, you will have the opportunity to showcase your leadership prowess, drive operational excellence, and uphold our unwavering commitment to both Volkswagen and our customers' satisfaction.

Why join us...
 

• Competitive compensation package including salary, commission, and performance bonuses.
• Unlimited avenues for professional growth and development within our expansive organization.
• Access to manufacturer and in-house training programs, to keep your skills sharp and current with brand standards.
• Exclusive discount offers available to our valued team members.
• Enjoy our recognition and rewards program designed to celebrate your achievements.
• Comprehensive benefits package aimed at promoting optimal employee health and wellness.
• Join an exceptional team of colleagues in a supportive and vibrant work environment.

A day in the life...

As the Volkswagen Service Manager, you will be entrusted with overseeing the day-to-day operations of our service department. Your mornings often begin with reviewing the day's service appointments and ensuring the shop is fully staffed. Throughout the day, you will coordinate with your service team and other departments to maintain an efficient workflow and resolve challenges quickly to minimize downtime.

As the driving force behind our commitment to excellence, you will maintain a strong focus on delivering an exceptional customer experience and handling customer inquiries. Furthermore, you will stay abreast of Volkswagen OEM programs and initiatives, ensure factory standards and warranty requirements are met, recommend equipment upgrades, and maintain strict compliance with safety and environmental regulations.

The role also involves reviewing work orders, tracking performance metrics, and implementing process improvements to meet dealership goals. By the end of the day, the Service Manager will not only have kept operations running smoothly and achieved service targets, but also invested in their team: coaching members, recognizing achievements, and celebrating successes.

What we look for...
 

• Proven track record of success in the automotive industry, coupled with a deep understanding of service department operations.
• Strong understanding of OEM warranty processes, manufacturer performance metrics, and customer satisfaction programs.
• Proficiency in utilizing computer systems and software applications common in automotive service centers, such as CDK.
• Strong accuracy, business judgment, and attention to detail.
• Ability to identify and resolve issues effectively and efficiently.
• Knowledge of confidentiality, information governance, and data protection rules.
• Excellent organizational and realistic time management skills.
• Clear, concise, and professional written and verbal communication.
• Valid BC driver's license with a clean driver's abstract.

More about us...
 

• Discover more about our dealership: https://www.jpautogroup.com/dealership/about.htm
• Explore the Jim Pattison Auto Group's story: https://www.jimpattison.com/about/our-story/

We extend our gratitude to all applicants for their interest in this exciting opportunity. Only those selected for an interview will receive direct contact.