Customer Engagement Ambassador

Job Description

Customer Engagement Ambassador

Reports to: Director of Customer Service

Location: Corporate Head Office, Edmonton Alberta

Overview

Join one of Go Auto's fastest-growing initiatives of 2025! We're on a mission to lead the industry in delivering exceptional customer experiences - both in-store and online. As a Customer Engagement Ambassador, you'll partner with our dealerships to strengthen their digital presence, connect with guests in real time through modern engagement tools, and ensure every interaction reflects the 5-star customer service we're known for. If you're a natural coach who thrives on building relationships and driving impactful results, this role is your spotlight.

Primary Responsibilities
 

• Strengthen both in-store and online customer experiences across all Go Auto dealerships.
• Leverage Google Business Profile and Podium analytics to identify trends, opportunities, and training needs.
• Collaborate with dealership teams and senior leadership to improve online interactions, implement action plans, and elevate customer experience and brand reputation.
• Provide on-site and virtual training to coach staff on digital engagement best practices, guest follow-ups, and process improvements.
• Maintain performance trackers and reports that combine online reputation metrics with broader customer engagement insights.
• Build strong, trust-based relationships with dealership management and staff to foster a culture of exceptional service.
• Uphold Go Auto's core values - TRUSTWORTHY, TEAM PLAYER, and HAPPY TO HELP - while maintaining the highest legal, ethical, and professional standards.

Requirements
 

• Demonstrated success in delivering exceptional customer experiences. Previous experience in the automotive industry is an asset.
• Strong communication and coaching skills - comfortable presenting to groups or training one-on-one.
• Proficient with customer engagement tools and analytics; experience with Podium and Google Business Profiles is an asset.
• Detail-oriented with strong analytical skills and proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with CDK dealer management software is an asset.
• Data-driven mindset with the ability to translate analytics into actionable strategies.
• Ability to travel regionally for dealership visits and training sessions. Must possess a valid driver's license.
• Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Full-time, office-based role in Edmonton, AB (no remote or work-from-home).

Why Join Go Auto?
 

• A Supportive Culture - Be part of a collaborative, inclusive team where your voice is heard and your expertise is valued.
• Professional Development - Access ongoing training and growth opportunities to advance your career.
• Work-Life Balance - Enjoy generous vacation time so you can recharge and thrive both at work and at home.
• Comprehensive Benefits - Full health and dental coverage, plus a health spending account to support your well-being.
• Community Impact - Contribute to meaningful causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Career Growth - We invest in your future, offering real opportunities to grow within our organization.