Lead Hand - Heavy Equipment Technician / Mechanic

Lead Hand - Heavy Equipment Technician

London, Ontario

Full-Time | Monday-Friday | Day Shift | 42.5 hrs/week

About the Role
The Lead Hand Technician is responsible for assisting with the scheduling and oversight of all work performed within the Service Department, ensuring alignment with established procedures. This role includes overseeing the service team and fostering a safe, efficient, and productive work environment. The Lead Hand is also expected to maintain a billable rate, at a minimum, of 50% of their time.

Why Join Us?
 

• Competitive hourly wage plus $2.00/hr. Lead Hand Premium
• Up to $2,500 Signing Bonus for Licensed Technicians 310T
• Quarterly Profit-Sharing Bonuses - up to $1,500
• Training Bonuses - up to $3,000 for Manufacturer & Technician Training
• Annual Performance Reviews - with raise opportunities
• 100% Employer-Paid Health Insurance
• Vacation + Paid Personal Days

POSITION RESPONSIBILITIES:
Leadership:
 

• Communicate with the Service Writer and Branch/Service Manager to review job schedules, progress updates, assign work, and update customer status in accordance with internal protocols to ensure internal and external customer expectations are met
• Lead and mentor a team of technicians and apprentices, ensuring they are completing jobs on schedule, are working safely in alignment with company work procedures and are meeting quality and efficiency targets
• Collaborate with Branch/Service Manager on apprenticeship and employee skills progress, shift goals and review of efficiency reports
• Conduct toolbox safety talks with team daily
• Communicate and collaborate with training and development team on areas of opportunity with team members individually
• Oversee all repairs, troubleshooting and diagnostics performed in the shop and sign off on repairs as required
• Assess the quality of all work to ensure optimal output
• Communicate effectively with customers on "in progress work" for updates or costing
• Perform final run test of new/used equipment as required and sign off in the work order to mark the job as complete
• Ensure all required paperwork is completed for each job and submitted to the Service Writer in alignment with our processes
• Provide input regarding each technician's performance to the Branch/Service Manager during performance review process
• Maintain employer/employee confidentiality
• Provide technical expertise and guidance to Technicians

Repairs & Maintenance:

(The Lead Hand is required to be billable for up to 50-75% of their hours)
 

• Conduct and complete vehicle safety inspections
• Perform mechanical repairs and PDIs (pre-delivery inspections) on a variety of heavy equipment
• Troubleshoot and diagnose issues
• Conduct repairs in a timely and effective manner, communicating with the Service Writer and Parts team to ensure optimal efficiency
• Conduct regular preventative maintenance tasks and inspections
• Work in collaboration with other departments and branches as required to ensure efficiency and customer service expectations are met
• Provide training and equipment overview to customers as required on JJE or customer premises
• Maintain organized and safe work area and shop tools

Health & Safety Responsibilities
 

• Model safe work practices and ensure team adherence to health and safety policies.
• Identify and report workplace hazards promptly to prevent incidents.
• Support safety training efforts and enforce proper use of personal protective equipment (PPE).
• Assist in documenting and responding to workplace incidents and near misses.
• Act as a point of contact for escalating safety concerns and sharing updates with the team.
• Review and make recommendations related to shop equipment and ensure all equipment is in good safe working order
• Complete additional tasks as assigned

SPECIALIZED EQUIPMENT:

Our team of skilled technicians will work on a variety of specialized equipment, including, vac trucks, hydro vacs, combo builds, street sweepers, trackless, refuse and recycling trucks. From preventative maintenance to diagnostics and repairs. 

ABOUT YOU: 
 

• Positive attitude with the ability to motivate, coach and train technicians
• Team oriented and willing to assist others when required
• Safety oriented and strong understanding of provincial safety regulations
• Strong mechanical abilities, including hydraulic, pneumatics and electrical repair and diagnostics

What You Bring
 

• Valid 310T Truck & Coach Technician License
• 5+ years of direct industry and equipment experience
• Experience in a leadership capacity is an asset
• Experience setting up and operating complex machinery
• Experience using MS Office Suite, specifically MS Outlook.
• Experience training and mentoring apprentice technicians

Additional Perks
 

• Tool Allowance
• Safety Eye-wear & Boot Allowance
• Employer-Matching Retirement Savings Plan
• Ongoing safety training and a certified Employment Equity workplace

Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
Employment Type
 

• 1 Vacancy
• In-shop
• Permanent

About Joe Johnson Equipment (JJE)

We are Canada's leading distributor of public works equipment, proudly serving municipalities and contractors across North America. As a subsidiary of Federal Signal Corporation, we offer unmatched stability, innovation, and growth opportunities.

Ready to Apply?

Join a team where your skills are valued and rewarded.

Apply today and take the next step in your technician career!

We welcome applications from all qualified individuals. If you require accommodation during the interview process, please contact HR in advance.