Customer Service Representative - Appointment Coordinator

Are you looking to start your career in a professional environment? Do you have good interpersonal skills and enjoy dealing with customers?

Spinelli is looking for a Customer Service representative or Appointment Coordinator in our Honda de Lachine dealership.

The Spinelli Group, established since 1922, is the reference for quality in the automotive field in Montreal. It is also the first dealership group in Canada to be awarded the title of Employer of Choice!

Come work in a dynamic environment and enjoy the most competitive working conditions. We need you on our team!

Primary responsibilities:

    • Greet customers in a pleasant and professional manner;
    • Answer all phone calls and emails in an efficient, professional and polite manner;
    • Coordinate the scheduling of appointments with clients;
    • Closely follow up on customer files;
    • Refer clients who ask to the technical advisor or other appropriate person as needed;
    • Handle customer complaints with integrity and, if necessary, direct dissatisfied customers to the appropriate people for resolution;
    • Maintain and file repair orders, parts invoices and rental forms.

Qualifications :

    • Excellent customer service skills;
    • Thoroughness and attention to detail;
    • Versatile, able to multi-task;
    • Bilingual: excellent communication skills in French and English, both oral and written;
    • Experience in using Microsoft Office.