Service Advisor

Job title: Service Advisor.

Your avenue to a prestigious career.

Job description:

Being a Technical Advisor at Park Avenue Volvo is about more than just gathering information about vehicles; it's about building trust with customers and ensuring that their maintenance and repair needs are fully understood and met. Reporting to the service manager, you will play a key role as the interface between the customer and the workshop, ensuring a smooth and professional service experience. At Park Avenue Volvo, we offer you an environment where every interaction counts.

Park Avenue Volvo benefits—your avenue to benefits worthy of the best in your field:

- A work environment focused on innovation and excellence
- The opportunity to work with a renowned brand and grow within a passionate team
- Opportunities for professional development and advancement
- A collaborative work atmosphere where the customer is at the center of everything
- Ongoing training to strengthen your technical and interpersonal skills.

Description of daily tasks - your responsibilities, your avenue to success:

- Warmly welcome customers upon their arrival and gather information about their vehicle;
- Build trust by identifying customer needs and interpreting the information gathered to convey it to the technician;
- Explain the work performed and the associated costs clearly and accurately;
- Accurately record the details of vehicle problems on the repair order;
- Advise customers on how to care for their vehicles and the importance of regular maintenance, according to the manufacturer's recommendations;
- Inform customers about promotions and services offered by the dealership;
- Conduct a test drive with the customer, if necessary, to confirm problems or refer them to a technician;
- Make appointments for maintenance services and prepare detailed cost estimates;
- Establish the method of payment and obtain credit approval if necessary;
- Collaborate with the workshop foreman to plan the work to be done;
- Communicate any changes in maintenance to customers;
- Present yourself professionally and perform other tasks as required by management.

The ideal candidate:

- Excellent ability to communicate with tact and diplomacy;
- Bilingual in French and English, both spoken and written;
- Previous experience in customer service;
- Basic knowledge of the automotive field.

Park Avenue Volvo: YOUR avenue to a career.

At Park Avenue Volvo, we offer you much more than just a job; we offer you a career where you can grow in a stimulating, innovative environment focused on customer satisfaction. Join our team and help us deliver an exceptional service experience that lives up to Volvo standards.

Equal opportunity policy:

Send your resume via Atuo-jobs.ca. Park Avenue Volvo is committed to equal opportunity employment. We therefore encourage women, Indigenous peoples, visible and ethnic minorities, and people with disabilities to apply.