Assistant Service Manager

Job Summary 

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! 

Headquartered in Thornhill Ontario, we are a premier network of 16 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. 

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. 

Mercedes-Benz Oakville is looking for an Assistant Service Manager to join our amazing team! 

Benefits
 

• We offer competitive salaries and generous benefits!
• Excellent Group Benefits package
• Group RRSP Contribution program
• Work/life balance
• Training and support programs
• Boot and tool allowance
• Tuition reimbursement program
• Corporate support
• Mentorship and development
• Unlimited careers opportunities within our automotive group

Job Purpose

The Assistant Service Manager is the dealership's first-line customer relations and service sales representative. The role encompasses the proper satisfaction of customer and vehicle related problems, customer relationships, operating the service department at maximum production, meeting predetermined service sales objectives, and the thorough and accurate performance of designated administrative activities.

Core Accountabilities
 

• Train the service sales staff to promote customer satisfaction.
• Train the service sales staff to tactfully handle customer inconveniences, misunderstandings, and complaints.
• Handle customer complaints that demand management's attention tactfully, promptly, and with genuine concern for the customer's concerns.
• Ensure every employee exhibits pride of workmanship.
• Ensure all Service Consultants conduct all business with sincerity, honesty, and genuine concern for customers.
• Generate and continually strive to increase labour sales.
• Provide the necessary material support to sell services.
• Maintain daily sales and production records as prescribed by the dealerships management.
• Separate and distribute repair order copies to department policy.
• Maintain a current service department employee work rotation chart.
• Properly document repair order changes.
• Document flat rate time or other required timekeeping according to the service department and/or manufacturer's procedures.
• Maintain a record of carryover vehicles.
• Maintain a record of special order parts status utilizing shop parts process.
• Perform other specific administrative functions as directed by service management.
• Provide additional vehicle problem/complaint information to the technical staff as needed.
• Maintain communication with the technical staff regarding job status changes.
• Remain continuously posted on the shop's workload to determine the kind of work the shop can accommodate.
• Ensure all Service Consultants contact customers when repairs for their vehicle are completed.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers.
• Communicate and cooperate with all other dealership managers, and when needed to resolve conflicts, or to request the involvement of the next higher dealership authority.
• Perform other specific assignments as directed by dealership management.

Requirements
 

• Minimum of three years of experience in the automotive industry.
• Management experience in the automotive industry is preferred.
• Proven ability to influence change and effectively lead projects.
• Excellent communication, interpersonal and time management skills.
• Ability to adapt to a changing environment and meet deadlines.
• Proficient with CDK and Reynolds systems; ability to operate PC-based software, e.g. Excel, PowerPoint, Word.
• Strong leadership skills.
• Valid Ontario G Driver's Licence.
• Clear Driver's Abstract.
• Automotive Technician's License is an asset.
• High School Diploma or equivalent.

Personal Attributes
 

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

APPLY FOR A REWARDING CAREER TODAY!

We thank all applicants for their response; however only those considered for an interview will be contacted. 

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).