Junior Service Director

Looking for a new challenge in the luxury automotive industry?

We are currently looking for our next Junior Service Director to join our passionate team!

Main Responsibilities:
    • Set departmental objectives and ensure consistent follow-up;
    • Ensure an exceptional customer service experience and increase service visibility to attract new clients;
    • Understand and apply manufacturer warranty policies and procedures;
    • Maintain a high level of customer satisfaction in after-sales service;
    • Deliver top-quality repair services while minimizing returns to the workshop;
    • Handle customer complaints promptly in accordance with management guidelines;
    • Perform any other related duties as needed.

Profile Sought:
    • Minimum of 5 years of experience in a similar role, ideally in the ultra-luxury vehicle sector;
    • Valid driver’s license;
    • Strong sales and customer service skills;
    • Excellent interpersonal skills, professionalism, and natural leadership;
    • Proficiency with computer systems (CDK, One-Eighty, Microsoft Office Suite).

Key Qualities:
    • Outstanding customer service and sales abilities;
    • Strong leadership;
    • A solid team spirit and a collaborative mindset.

What We Offer:
    • Daytime schedule, Monday to Friday;
    • Comprehensive group insurance plan (dental, prescription, vision, life);
    • A high-end work environment with a prestigious automotive brand;
    • Employee retirement plan;
    • Paid training;
    • Free on-site parking.

Do you see yourself in this role?

Apply now via Auto-jobs.ca and join a team that values excellence!