Manager

HGrégoire Corporate is looking for a Service and Reconditioning Director for its 4 branches!

We offer a competitive salary and a rewarding work environment!

Responsibilities:
    • Supervise the vehicle reconditioning process and ensure efficient execution of each step in Recontrac;
    • Estimate reconditioning costs and monitor spending;
    • Manage problem cases and quickly find optimal solutions;
    • Coordinate vehicle preparation with subcontractors;
    • Order necessary parts from suppliers to reduce reconditioning costs;
    • Communicate with various departments (sales/finance/delivery) to report any issues as needed;
    • Open work orders for vehicle preparation and customer delivery;
    • Maintain up-to-date knowledge of dealership inventory;
    • Ensure rental vehicles are properly billed and tracked;
    • Act as the person responsible for strategy, efficiency, speed, optimization, and management of reconditioning operations;
    • Build and maintain strong relationships with clients to ensure loyalty and record their feedback;
    • Ensure all customers are greeted promptly and receive a fair estimate of cost and time required for repairs and maintenance;
    • Handle customer complaints promptly;
    • Maintain high customer satisfaction ratings for after-sales service;
    • Analyze all customer retention reports and make recommendations to management as needed;
    • Perform other duties as required by management.

Requirements:
    • Minimum of 5 years’ experience as a Service Director;
    • Experience in the automotive industry;
    • Intermediate to advanced bilingualism in French and English, spoken and written, to communicate with both English- and French-speaking clients;
    • Strong communication skills;
    • Knowledge of automotive mechanics and parts;
    • Adaptability and autonomy in daily tasks;
    • Teamwork abilities;
    • Proactive mindset;
    • Strong analytical and problem-solving skills;
    • Proficiency in Microsoft Office Suite and ERA Reynolds & Reynolds system (an asset);
    • Willingness to travel between our branches in Vaudreuil, St-Léonard, Carignan, and St-Eustache.

Benefits:
    • Dental insurance
    • Disability insurance
    • Extended health care
    • Life insurance
    • Employee Assistance Program (EAP)
    • Company events
    • Paid time off
    • Free on-site parking

Don’t wait — apply now!

Job type: Full-time, Permanent