Business Development Specialist

AGENT.E BDC - business development specialist.

The CHRISTIN automobile dealership is a family business that has been established in the east end of Montreal for 69 years and has been operating a CHEVROLET BUICK GMC franchise for GM Canada since 1972.

One of our corporate objectives is to develop employees who will be completely committed to the success of our business by providing complete customer satisfaction in long-term relationships.

The CHRISTIN CHEVROLET BUICK GNMC sales team is looking for a BDC Business Development Agent to complete its agent duo, for one of its two shifts.

The BDC Agent will play an important role in the sales team, being responsible for responding to customer inquiries by phone, email, text and video-conferencing. This agent must possess strong communication, sales and customer service skills. His/her objective will be to convert these requests into sales opportunities, promote business opportunities, improve customer retention and increase the customer satisfaction index.

Organized, structured and a self-starter, the BDC agent's mandate will be to manage, follow-up and follow up on different types of mandates related to automotive web customers, with the aim of accompanying them virtually and obtaining an appointment with a sales representative at the dealership.

Position summary:

- Process the dealership's Internet requests in order to answer customers' questions, either by phone, email, text or videoconference;
- Follow up with customers who have visited the dealership and left without purchasing;
- Manage and follow up on customers who complete their car financing;
- Manage and follow up on orphaned customers in the dealership's lease renewal portfolio;
- Participate in various strategic projects related to business development.

Job requirements:

- Assist customers in their vehicle shopping by communicating with them by e-mail, telephone, text or videoconference, depending on the type of request;
- Meet quality and performance standards in customer contact management and follow-up;
- Send information, follow up and follow-up with customers by e-mail, telephone or SMS;
- Be receptive to individual coaching on the evaluation of customer calls and follow-ups.

Conditions of employment:

- Fluent spoken and written French;
- Have an efficient and functional command of spoken and written English;
- Knowledge of the usual computer tools for this type of work;
- Willingness to work from home, depending on current situation.

Hiring advantages:

- Experience of a BDC or call center or any form of customer service.

Send your CV via Auto-jobs.ca.

On-the-job coaching and training in sales techniques and automotive industry development, through listening to call recordings.