Collision Customer Experience Representative- Capital Chevrolet Buick GMC Calgary

Company:
Capital Chevrolet Buick GMC Inc

Capital Chevrolet Buick GMC's CSN Collision Centre is hiring a Customer Service Representative!

At Capital, we know that first impressions matter - and so does follow-through. That's why we're looking for a Customer Service Representative who brings warmth, professionalism, and top-tier organization to every customer interaction.

This isn't your average front desk job. You'll be at the heart of the action in our fast-paced body shop, supporting customers through a stressful time and helping turn a bad day into a great experience.

What's in it for you?
 

• We ensure you're rewarded for your hard work with a competitive wage plan
• Exclusive discounts - Enjoy savings on vehicles, parts, and service for you and your family
• Inclusive, culturally diverse team environment - We value and respect everyone
• Recognition programs and legacy awards so your achievements won't go unnoticed
• Comprehensive benefits package including prescription, dental, eye care, paramedical, and life insurance
• Long-term disability coverage
• Maternity leave top-up program
• Employee and Family Assistance Program
• Group RRSP options
• Opportunities for advancement with over 10 locations in Canada and California, we're committed to your long-term career growth

What you'll be doing:
 

• Welcome customers in-person and by phone, ensuring a positive and professional first impression.
• Book appointments and manage the body shop's schedule efficiently.
• Keep customers informed with regular updates on repair status.
• Coordinate paperwork, insurance claims, and internal communication with advisors and technicians.
• Process payments and manage loaner vehicle documentation.
• Tackle customer questions, concerns, and complaints with a calm, solution-focused approach.
• Keep customer records up to date and organized.

Who you are:
 

• 1-3 years of customer service experience (automotive or collision centre experience is a plus)
• A friendly, approachable communicator who builds trust fast
• Exceptionally organized and great at multitasking
• Tech-savvy and comfortable working with booking systems and basic office software
• Calm under pressure, professional, and team-oriented.

If you're looking for more than just a job - if you want to join a team that values you and your future - apply today.

Capital Chevrolet Buick GMC is where careers accelerate.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.