Parts / Service Advisor - Bannister GP Kia

Drive Your Career Forward with Bannister Grande Prairie Kia - We're Hiring a Parts / Service Advisor

Are you skilled at balancing customer care, technical support, and parts coordination? At Bannister Automotive Group, we're not just supporting service - we're building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada's Best Managed Companies, we're proud to be a family-owned group where your growth matters and your contributions are seen.

We're looking for a reliable, service-driven Parts / Service Advisor to join our team at GP Kia. If you thrive in a fast-paced environment and love delivering outstanding service from behind the counter and at the service desk, this could be the opportunity you've been waiting for.

The Drive Ahead
 

• Greet service and parts customers, understanding their needs and concerns
• Act as the liaison between customers, technicians, and the parts department
• Provide accurate parts quotes, place orders, and manage invoicing
• Schedule service appointments and prepare professional estimates
• Coordinate parts availability with technicians for seamless repairs
• Maintain inventory accuracy and support parts stock processes
• Handle parts returns, warranty claims, and core processing
• Follow up with customers post-service to ensure satisfaction and promote additional services

Performance Essentials
 

• Minimum 1 year of experience in a dealership parts or service advisor role
• Strong customer service and communication skills, in person and by phone
• Experience using DMS systems like PBS or CDK preferred (must be comfortable working in these systems)
• Solid knowledge of automotive parts, accessories, and service processes
• Ability to multitask and stay organized in a fast-paced environment
• Valid driver's license with a clean abstract
• Full-time availability (approx. 40 hours/week), typically Monday to Friday

Bannister Accessories
 

• Competitive wages based on industry benchmarks
• Extended benefits package, including health, dental, and vision care
• Group RSP contribution program for long-term financial support
• Unlimited career growth across the Bannister Automotive Group - internal candidates are prioritized
• Ongoing training and professional development

Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.