Service Advisor

At Groupe Lauzon, our commitment goes far beyond customer service, sales and vehicle repair. We're committed to offering our employees opportunities to develop their full professional potential, and to build a career in their image within a family-run company where priorities are centered on well-being, respect, pleasure and surpassing oneself!

Through initiatives such as our “Performance and Mobilization Meeting” sessions dedicated to coaching you on your career path, as well as the “Lauzon Internal Experience” program to celebrate key events with your colleagues, we ensure that your experience within our organization is both stimulating, enriching and exciting. With us, you're not just a number; you're an integral part of the Lauzon Family.

Groupe Lauzon comprises six dealerships representing three of Germany's most prestigious brands: Audi, Porsche and Volkswagen. These exciting brands are renowned for manufacturing top-of-the-range vehicles, offering exceptional performance in their respective categories.

Visit your future working environment by clicking on the following link: https://youtu.be/mh74c17sfYo

Responsibilities:

The Service Advisor is responsible for greeting customers and gathering the information required to identify and define the repair and maintenance needs of their vehicles.

Customer-related tasks:

- Greet customers warmly upon arrival and obtain information about their car;
- Advise customers on how to care for their car;
- Schedule maintenance appointments;
- Sell lubrication, safety inspection and similar services, or any other maintenance required by the manufacturer;
- Prepare detailed and accurate cost estimates for labor and parts;
- Check progress of work throughout the day. Communicate with customers regarding any changes to the estimate or turnaround time, explain costs and time involved in detail, and obtain appropriate authorization before additional work is carried out;
- Review repair orders to ensure work is completed and additional repairs and authorization are recorded. Close repair orders according to standards.

Requirements:

- You have at least 1 year of experience in a similar position in a car dealership;
- You have a valid driver's licence;
- You have good mechanical knowledge;
- You have multitasking, structure and organization skills;
- You are able to manage priorities and follow through rigorously;
- You have good computer skills (knowledge of SDS [Serti] software a desirable asset).

Benefits:

- Employee discounts;
- Dynamic team that sets the standard in the industry;
- On-site training room;
- Group insurance with employer contribution;
- 6 paid days off during the holiday season;
- 8 paid sick days;
- Opportunities for advancement within the Group;
- Comprehensive benefits package;
- Recognition program;
- And much more!

Internal reference: 31163.

Send your CV via Auto-jobs.ca. Only selected candidates will be contacted.